Wellness Seminars           
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Physician Health Seminars, Business Wellness Seminars

Compliance With The Joint Commission and ACGME
"I am glad I attended this lecture - very informative.  Susan should be on PBS or Oprah."  R. Saraiya, MD, Surgeon, Bronx-Lebanon Hospital Center

(Click topic for complete description.)


The ACGME's new residency initiative, the Next Accreditation System (NAS) and new Common Program Requirements became effective 7/1/13. Residents must now achieve clearly defined NAS milestones in training. All our seminars address many milestone topics to help residents accomplish this. Areas covered include: teamwork; communication and developing empathy; transition of care and reducing errors; professionalism; increasing self-awareness, humility and asking for help; managing emotions; and fatigue, physical and mental health issues, impairment, and self-regulation of addressing these issues in others. Attending physicians also gain a lot from these seminars and reinforcement of these issues.


Susan Eisner creates and conducts incomparable, innovative wellness seminars designed to optimize the psychological and physical health of physicians, other health personnel and employees of non-medical businesses.  Health professionals excel at caring for others, but not always for themselves. And health systems may not create an atmosphere in which changes can be made personally or within their system. 

Besides providing important information, our seminars delve into why practitioners don't make the personal changes they know they should and that they even suggest to patients, and into the barriers to change within the system. The seminars also promote a culture change where practitioners really see the critical need for their own self-care that ultimately makes them great practitioners. And they increase practitioner self-awareness and shift their beliefs to make their own emotional and physical wellness primary. Much of the information can also be used with patients.

Susan's sessions are very interactive. Her style engenders thought-provoking, honest discussion of "taboo" topics that enable real change. Powerful, cutting-edge experiential exercises reinforce learning. For physicians and health professionals, many seminars meet
The Joint Commission and ACGME educational requirements.


  • Leadership meetings
  • Grand Rounds
  • Resident Conferences
  • New Resident Orientation
  • 1/2 or Full Day Seminars
  • Human Resources Employee Training and Development Seminars
  • Medical Student Classes and Faculty Meetings
  • Physician Assistant Training Program Student Classes and Faculty Meetings
  • Medical and Specialty Society Board and Membership Meetings
  • Physician Private Group Practices
  • Other Medical Organizations
  • Other Non-Medical Organization Meetings and Gatherings 

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NOTE: Our latest initiative is our new, intensive Communication Skills Seminars Series. Susan has also written a chapter "Conscious, Compassionate Communication" that will be published in an upcoming textbook on residency training, "Rehabilitation Medicine Core Competencies Curriculum" by Demos Medical Publishing.

Conscious and Compassionate Communication Skills - Part I & II - NEW!

Good communication is critical for any successful relationship.  Though many practitioners and employees think they communicate well, dysfunctional communication sabotages relationships, corrodes teamwork and lowers morale. The stress of medicine compounds the problem. Poor communication is also a main reason for medical errors. This workshop covers many elements of effective communication between physicians, nurses, other hospital staff, patients, and family members. Included are topics such as communication styles, common communication errors and barriers to effective communication, personal underlying beliefs about communication, body language, being empathetic, dealing with difficult situations, effective listening techniques, effective speaking skills,  and much more. Also discussed is the SBAR technique to reduce errors, and the DESC model to handle difficult situations with anyone. There is in-class practice / role-play of techniques, and group discussion of actual issues that arise in the group being trained.
Click here for full-page description with outline. 

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Effectively Communicating Anger and Other Difficult Emotions - NEW!  

This session covers one section of the "Conscious, Compassionate Communication" series above: communicating in situations of anger and other deeper emotions. Some people believe such emotions should not be expressed at work. The opposite is true, if done appropriately. The workplace is a big trigger for strong emotions. People have important relationships there as they do elsewhere, and it's particularly important to resolve conflict at work so the work can be done. Interestingly, this session exposes a lesser known truth about anger - that it is often a "secondary" emotion. Under anger lies more difficult emotions like powerlessness or disappointment. Identifying, feeling and communicating these underlying and often difficult to express emotions is a powerful tool in helping people to improve relationships, feel better, and in healthcare, to improve patient outcomes. Every leader and employee in an organization or company will benefit from learning what lurks behind their anger. This session teaches experiential techniques to help identify more difficult emotions, and techniques to appropriately express them in professional and personal circumstances. It shows how to keep the focus on oneself vs. pointing fingers at others, and how to resolve problems. In-class practice and role play create more comfort with the skills taught. 
Click here for full-page description with outline.

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Taming The Beast: Anger Management in the Workplace -

Anger is a normal human emotion.  But uncontrolled anger is detrimental to angry individuals themselves, and disrupts the workplace, personal relationships, health, and much more.  To help people more effectively manage anger and stress, this seminar covers topics including stress management, developing empathy and social awareness, responding vs. reacting, improving judgment and impulse control, changing self-talk and negative beliefs, assertive communication, lowering expectations, forgiveness and taking time-outs.  This topic is best done as a series either for persons already identified as needing anger management classes, or for any group seeking general information on this topic as part of its team building and improved communication skills efforts.  Click here for more information on these seminars, and individual and executive coaching.  Click here for a short Anger Management video.
Click here for full-page description with outline.

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Disrupting Disruptive Behavior

In 2009 The Joint Commission mandated hospitals to address disruptive behavior in physicians and other hospital personnel.  Such behavior disrupts patient care and hospital operations, undermines practice morale, corrodes teamwork and communication, and heightens turnover.  This seminar discusses the definitions and examples of disruptive behavior, its causes within individuals such as personality disorders, and institutional causes including a culture that tacitly approves such behavior.  Also covered are strategies for addressing this problem, defining a hospital culture that promotes this, and referral sources for treatment of underlying personality and psychiatric causes. 
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Tired of Being Tired? Managing Fatigue and Sleep Deprivation

For physicians myths in their traditional culture promote and condone sleep deprivation as a way to be a better doctor.  In fact fatigue negatively impacts patient care and professionalism, health and well-being, family relationships, driving safety, and more.  The ACGME(Accreditation Council for Graduate Medical Education) has addressed this issue for years, and even more strongly in its new initiatives effective July 1, 2013 - the NAS (Next Accreditation System) and the new Common Program Requirements. Resident duty hours were also again modified in 2012. The ACGME is promoting a new culture in which physicians take fatigue mitigation seriously to enhance their own health and reduce medical errors. Fatigue is rampant in medicine, with nurses working double shifts and other health professionals working long hours.  This seminar addresses the above, as well specific strategies  to fight fatigue at work, home, and on the road, and how these must be the shared responsibilities of clinicians and facilities. 
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Impaired Professionals: Addictive and Psychiatric Disorders

Physicians and health professionals often have the mistaken belief that they're immune to developing substance abuse, other addictions and psychiatric disorders. When they do, they rarely seek treatment. And their colleagues turn away hoping someone else will address the problem. It's  also difficult to know when the line has been crossed and an individual now needs help. A culture change is needed in which colleagues see themselves as helping their impaired colleagues vs. "ratting them out." This seminar discusses this, and addresses issues of resistance to doing this and asking for help for oneself. Also covered is an introspective look into oneself regarding "slippery slope" behaviors that exist now, and preventing the line from getting crossed. Finally, impairment diagnoses, signs and symptoms, and intervention and treatment options are covered.  
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Debunking the Myths of Alcoholics Anonymous and Other 12-Step Programs for Addiction - NEW!

Many physicians know little about the "anonymous" 12-Step Programs, including Alcoholics Anonymous and many others: Overeaters Anonymous, Gamblers Anonymous, Narcotics Anonymous, even Clutterers Anonymous - or mistakenly believe they are religious groups or even cults. 12-Step Programs also exist for persons affected currently or in the past by someone else's addiction, such as Al-Anon for people connected to alcoholics. All health professionals should become very familiar with these meetings - to refer patients, themselves, colleagues, friends and family. Attending open meetings - open to anyone in the public - is an excellent way to do this. Keep in mind that while substance abuse is the most commonly thought of compulsive/addictive disorder, others such as smoking, overeating, gambling, sexual acting out, etc. are also prevalent in physicians and health professionals, and adversely affect them.  There are 12-step programs for all these problems and many others. This session discusses the basics of addiction, and delves into the history of 12-Step Programs, defines the actual "12 steps" of recovery, and describes the numerous other tools promoted at these meetings for recovery from addiction and compulsive behaviors.  
Click here for full-page description with outline.

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Managing Stress and Becoming Resilient

Resilience, or the ability to cope with and "bounce back" from stress, occurs with consistent self-care on many levels. But  while health and "helping" professionals - doctors, nurses, therapists, etc. - excel at caring for others, they often do a poor job of self-care - especially their own emotional health. A sense of not deserving self-care, a lack of awareness of the need to nurture oneself, and few true skills to do this are strong though not talked about reasons for this. Others are perfectionism, medical training that encourages one to not be vulnerable or feel emotions, the guilt of taking already little available time for oneself, and the need to be ever available for others. Budget cuts and the stress of working in medicine compound this and lead to increased anger and emotional outbursts, more used sick days and lower productivity. Also, doctors vs. the general population show 1.4-2.3x higher suicide rates, 10-20% higher divorce rates, and 3x more MD's work 60+ hours a week. This seminar addresses the seriousness of these issues. It reverses the belief that self-care is selfish, defines resilience, examines personality, emotional and medical culture factors that lead to poor self-care and ways to reverse these, and it offers physical, behavioral, psychological and spiritual ways to create resilience, manage emotions, and practice self-care and become happier at work and at home.  
Click here for full-page description with outline.

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Mastering Meditation and Relaxation Techniques

Critical to any stress management program is the practice of deep-breathing based relaxation techniques and meditation.  Regular practice promotes proven benefits in physical and emotional health including improved focus and concentration; they assist in healing illness; help in the management of anger; curb compulsive behaviors; and produce a general of sense well-being and deep relaxation.  Easy to learn, this seminar provides in-class instruction and practice of several techniques and suggestions for incorporating them in daily life. 
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Medical Errors, Perfectionism and Poor Team Communication: What's the Connection?
Physicians, often perfectionists, sometimes feel immune from making errors, and have difficulty when others point out mistakes.  Patients can be harmed in the process, i.e., if a doctor gets angry at a nurse who points out he is about to remove the wrong limb.  This seminar covers:  1) the underlying reasons for perfectionism, i.e., low self-esteem and fear of making mistakes, and how to change this, and 2) that physicians must accept their humanity and possibilities of making errors regardless of high skill levels, and be willing to work with/use their team as a way for all to prevent errors and optimize patient care.  In the end true self-respect promotes respect for others and fewer errors. 
Click here for full-page description with outline.

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Seminars Meet Education Requirements:

  Leadership Standard LD.03.01.01 on 
Disruptive Behavior New in 2009

Medical Staff Standard MS.11.01.01 on Physician and Licensed Independent Practitioner Health and Impairment

And ACGME for Substance Abuse, Fatigue, and Communication Skills

"Disruptive Behavior"
"Impaired Professionals"
 and other topics in the series at your


Medical Boards, Executive Committees, GME and CME Committees, Chairmen, Residency Program Directors, Chief Residents, Nurse Managers, Wellness Committees, etc.


for Nurse Managers and Staff 
for Other Hospital Personnel
for Faculty and Student Classes
for Faculty and Student Classes

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